Future of Live Chat - What are the Possibilities?

Availability of Text Chat with a Live Chat Operator on websites is showing steady growth and Forrester Research Inc. estimates, acceptance of Live Chat will grow beyond 59% of online buyers in 2007 as "chatting teens grow up". As Live Chat grows vertically, it will start expanding sideways and explore other linked technologies – here we explore certain possibilities that seem most feasible under the current web infrastructure.

As technology becomes more accessible to the public, Live Video Chat on websites for Online Customer Support may be the next natural step. Imagine going to a car dealer's website and a Live Chat Agent greets you with, "How may I help you?” You reply that you are looking for a used 2006 Nissan Altima. The Live Chat Agent, with the click of a button, moves the camera to the actual place where the car is parked and while asking you for contact details so that a consultant can call you - zooms in on the tires so you can have a look at how used the tires are! Simply exhilarating!

Live Voice Chat can also be the next step in the expansion of technical possibilities in the area of Online Customer Support. Just as technologies like Voice Over IP (VOIP) become more common, Live Text Chat will naturally move towards the more technically advanced solution - Live Voice Chat.

However these are technologies that are being experimented with but have not surfaced because of technical, bandwidth, ROI and management constraints.

Beyond the aforementioned foreseeable advent of technology, pundits also envision the so far Star Trek like opportunities that technology advancement might promise. What could be next? Maybe one day there will be a technology that replicates physical stimulation, projectile simulations etc ... the potential of contact technology is endless in the world innovations and breakthroughs.

To see how we can improve the quality of Live Service for you till that day arrives, or see how our quality is controlled and maintained - please chat with a Live Agent on our website or call us at: (877) 771-6067.

2011-01-11T14:08:12