We're the pioneers in Chat based customer service and sales support on websites. Indeed, nobody else can guide you better in this niche; our company conceived the idea of Internet Live customer Services, and strived to realize this impulse on the ever-expanding canvas of the World Wide Web. The practice, as you see it today, is a product of years of research, a keen understanding of the Internet as an interactive device, and experience sufficient enough to implement the process well. With a strong base, it did not take us long to gain popularity and media coverage.

Let us guide you step by step through the process of adding your own live chat support to your contact center. The processes include the following practices.

• Budgeting and Resource Allocation to provide live pre-sales and post-sales support on your site.

• Software Selection to implement chat based live support from scratch that will align with your business needs.

• Chat Management of conversations that take place during live customer service and sales to increase leads and maintain a high standard of customer service.

• Adherence to Live Chat ethics, customer service policies and live sales support standards and processes.

• Hiring and Training the Right live Operators who would greet your prospective customers, generate sales leads and be able to satisfy your customers during a customer service and sales progression.

With our yet unparalleled knowledge of this sphere, we can help you with costs, estimates, and budgeting. Within this comes the allocation of resources and their optimum utilization in order to get maximum benefits, while keeping overhead costs low. When we say that ours is an expert global network backed by a tradition of international insight and perspective, we mean it! We have assembled human resource pool from countries like USA, Philippines, Indonesia, Malaysia, Sri Lanka, and Pakistan, and therefore, can identify for you countries from where you can build and deploy a team compatible with your costs and job.

Not the least important is to determine the right software designed to channel live chats. Based on our experimentation with a range of them, we proclaim that we are knowledgeable enough to recommend the one best fitted for this task. Contact us to find out more about this core module of the structural set-up!

Live chats are a supreme example of how we have metamorphosed the impersonal world of the Internet into an interpersonal one. Hence we are in command of the logic that went into it, and we can list for you concrete standards for web chat success.

You can gauge our know-how in this domain by the fact that we attend to thousands of visitors daily, all placed in diverse contexts. Our client’s number well above a hundred and range from consumer goods/services to the real estate sector. We know what to say, how to say, when to say, and moreover, we know exactly when to throw a smiling face or carve our way through slang. Or how to give some chat a harmless twist if, in case, it takes a critical course or borders on obscenity. Then there is a considerable difference in the way a youngster ought to be dealt with on a music site and an adult looking to buy a house.

We carry out our conversations using a live chat strategy that allows us to pose as website guides, while introducing information to the visitors and pushing marketing content to them. We qualify well to pilot you in having a dedicated online customer services representative on your website, apparently designated as an on-the-spot customer support agent. Follow our lead to promote your business in the e-economy!

An indispensable chat-related aspect is the provision of information to the visitor. Our first hand knowledge allows us to lay down the rules and methods of rendering chat based customer support and sales model in a personalized format that aligns well with your customer type. We guide you to excel in your overall performance!
Realizing that conversations are a game of appropriate words chosen tactfully, we've also focused on framing a highly developed verbiage that would aid you in speaking convincingly on your website.

Once you enter a field, you are bound to operate within its ethical framework, and our present case is no exception. To make headway, congeniality, politeness and composure are, amongst others, the key ethics of the live sales and online customer support industry.

Briefing live chat attendants on new updates is a matter of regular in-house training. Ours is an exclusive pattern that facilitates training without having to assemble them in a conference room.

For further info, please call: 312-546-4114