It is very difficult for website owners to make their website content accessible for visitors from different walks of life. With millions of websites available to them within a click of a button, visitors move on to other websites in a matter of minutes. Most websites lack the element of human touch which makes a potential customer feel welcomed and gives them the satisfaction of being heard right there and then. This value added service eventually plays a very important role in making a purchasing decision. WebGreeter adds Live chat to websites for various businesses and institutions helping them provide better customer support service resulting in reduced customer service costs and more lead generation from their websites.

Our clients usually wonder how feasible it would be to implement the Live Chat Support System on their websites. We research consumer behavior to determine the nature of the visitor activity, their demographics and the reason why the bounce rate of a particular website is high before any implementation is done. The Clients may also put forward their requirements as to whether they want Live Chat Operators on their website 24/7 or for a specified number of hours.

A strategy is devised to increase traffic on a website and to convert that traffic into loyal customers with the help of Live Chat Operators.

Then the Client is given an option to set up their services independently or by experts, however, it is always advisable to let experts add Live Chat to your website in order to maintain the highest quality support service and avoid any confusion from arising.

It is well known that personalization is the key to success. Therefore, LiveAdmins enhances Customer Services experience by adding Live Chat to Website, greeting returning visitors by their name as our Live Chat Software is able to record the IP address & browser cookie configuration to identify the user every time they return to the page. LiveAdmins employs a rigorous training, deployment, and quality control mechanism to ensure that the highest quality sales & customer support services are provided to its clients if they opt to add Live Chat to their Website.

When it comes to purchasing online, repeat visitors are eight times more likely to click the order button than new visitors. Business-to-consumer e-commerce websites have a conversion rate of 12.61 percent for repeat visitors, compared to just 1.55 percent for new visitors!