Introduction
We all know how the number of online businesses has grown exponentially since the advent of the internet. Everybody wants a piece of the proverbial pie; everybody wants to grow their business and increase their bottom line.

Let us show you why WebGreeter just showed up in the horizon in 2002 as a "Live Chat & Live support Service" to help businesses grow and how Live Chat & Live Support has helped businesses achieve what they need the most, GROWTH!

Take a look at some facts and figures and how WebGreeter simply makes sense to most online businesses.

  Facts and Figures
  • Our research tell us that 94% to 97% of the new site visitors leave the website within two minutes, and completely forget the website they had visited, the very next day. This diminishes the whole concept of setting the company online. 1
  • More than 83% of Internet users are likely to leave a website if they feel they have too many clicks to find what they're looking for 2
  • 58% of visitors who experience usability problems on a website did not return 3
  • People can't find the information they're seeking on a website about 60% of the time, due to usability issues 4
  • Winter 2003 Online Customer Respect Study: 33 percent of those companies surveyed don't respond to online inquiries.
    • • Of those that do respond, 50 percent do so within 48 hours,
    • 7 percent respond within 72 hours and
    • 43 percent respond after 72 hours.
    • In addition only 20 percent of these sector firms use Auto responder technology, in which emails are automatically sent back to users to confirm the receipt of their inquiry and let them know when they should expect a response. Of these, 83 percent followed with a full response 5

  What we "Bring to the Table"
For the last 8 years we came to implement a few strategies for providing premier Live Chat & Live Support services which have evolved through the years with our experience. At that time, the concept of greeting online visitors with a human touch to online business was new, but now we have seen more and more businesses implementing Live Support as an extension to their online customer service and sales initiatives.

WebGreeter brings you the concept of delayed pop-up chat window on a website with web greeters (live operators) greeting online visitors, to help prolong their stay and ensure a better online experience. This business model provides an exclusive and friendly team of trained operators (along with the software) and can help in pushing promotional content of the website too, thereby, helping companies to increase their bottom lines.

The Difference? Rather than having the visitor click on a button for help, our software, WG, initiates the conversation and our Live Chat Operators jump in and help them on whatever they need on the website. The visitor does not have to disconnect from the Internet to get a query answered, as there is availability of our “Real” and very human live operators 24/7.

Everything is done real-time and the designated staff whether its Customer Service, Sales or technical support of the businesses receive all transcripts of the actual conversations that have taken place on their own websites, so that an immediate follow up can be done. Our Live Chat Operators act as employees to our clients businesses, since they push the website's products and services, act as site guides by answering the customer's queries, scheduling appointments and taking messages from site visitors. Overall, the Greeter assists the website visitors in finding the information they seek, while increasing sales.

  Who Would Benefit:
In one word? Everybody!
Our clients have reached out to us for multiple reasons:
  • Clients have hired us to help look up inventory and push desired content when a visitor asks like we do for auto dealerships,
  • Some needed us to provide information to visitors while gathering information from visitors to help them; as more of a customer service role like we do for some real estate businesses
  • As an answering service where we take information and messages from visitors and pass it on to our clients like we do for lawyers and attorneys.
  • As live help for e-commerce businesses to reduce shopping cart abandonments
And many more which would take a few more pages to start counting down.

The question remains, Why WebGreeter and not anybody else? Another simple answer is we provide service at a fraction of the cost of hiring in-house Live Chat Operators, so we made logical sense for businesses with a limited budget. Others while having the budget like how we handle the visitors professionally while providing an online “Service with a Smile!”.

We have experience in almost all industries and we still have the flexibility to be implemented for any kind of business. To find out how WebGreeter can help you, don’t hesitate to call at our Toll Free number at (877) 771-6067 and speak to one of our Business Development Managers. Or talk to our Live Chat Operators and they’ll be more than happy to pass the message along.


  Refereneces
1 LiveAdmins LLC research '2006
2 Arthur Andersen
3 Forrester Research
4 User Interface Engineering
5 Internetnews.com