Over the years, Webgreeter.com has provided Live Operators to various online businesses, for which these Live Operators have played numerous roles. Among these websites is also a site that sells supplements, for which Webgreeter.com provides customer services through Live Operators who go through extensive training for the job.
Each online business is distinct and has product/services to offer. With the right training, Live Operators become a part of the business for which they are working. In effect, these Live Operators act as their employees. It is essential that Live Operators are educated about the business they are working for and the roles that are designated to them. In this case, as with others, the Live Operator grabs details from visitors looking for supplements and forwards the data to the website owner. A disclaimer is displayed with every message exchanged. Live Operators do not act as physicians or advisers.
Live Operators go through a comprehensive training program that equips them adequately with the expertise necessary for the jobs that are assigned to them. It is important that a Live Operator is thoroughly familiar with the product/service knowledge of the business they are working for. Lack of knowledge can to lead to either a delay in responding to visitor queries or providing incorrect information, which can lose customers who are looking for an authentic and reliable website. In this case, it can lead to potential health problems, and it is highly probable that these problems could escalate to dangerous levels. So it is more important than ever that the Live Operator handles the job competently.
Basically, the Live Operator initiates the conversation with a greeting and extracts information from the visitor through interactive communication. The Live Operator understands and acknowledges what the visitor says and qualifies them. It is imperative that the Live Operator gets as much information as possible regarding the customer’s medical history, i.e., whether the customer is suffering from any disease or illness, whether they have any allergies or not, previous medical records, etc. Failure in the proper execution of this job can have dangerous consequences. Our Live Operators are trained in such a manner that, for instance, when a visitor asks for liver supplements, the Live Operator inquires whether the customer suffers from a blood or metabolic disorder or not, since liver supplements are contraindicated in blood disorders and certain metabolic disorders.
Similarly, when a visitor asks for potassium and calcium supplements, the Live Operator inquires whether the visitor suffers from a heart disease, since these supplements are contraindicated in heart diseases, and also in certain kidney diseases. Likewise, protein and calcium supplements are contraindicated in kidney diseases. The Live Operator asks similar other questions from the customer.
Not only is it procedure, it is necessary. The conversations with the visitors are safely recorded, and transcripts of actual conversations are forwarded to the website owner to facilitate reviews and an immediate follow up, thus making it an advantageous and worthwhile visit for the customers. |
About Liveadmins LLC
Liveadmins LLC Provides high quality Live Chat Services such as Customer/Sales Support. To provide you with reliable assistance to execute your business processes over the Internet, Being the pioneer in Live Chat Services, we have learnt over the years that when it comes to Guiding Principles, there’s no better teacher than our clients. Our Guiding Principles include achieving the highest level of customer satisfaction, customer retention and loyalty, using the best available and most sophisticated means of technology, and brand popularity with the lowest level of customer aggravation.
Contact:
500 N. Michigan Ave. Suite 300, Chicago, IL, 60611
(01)-312-546-4114 (Chicago)
(63)-919-444-0660 (Philippines)
(63)-074-445-7573 (Philippines)
(92)-321-4420656 (Pakistan)
www.liveadmins.com
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