The idea is simple; adding the human touch to the online experience and making a connection with the visitors; ultimately gaining their loyalty. Websites would be abandoned shops with excessive data and information no more and visitors would not have to exhaustively search for what they want only to bounce off impatiently to a competitor’s website. There will be someone there with a warm greeting and an ear to listen to what they want. Imagine a pair of identical showrooms, one full of flashy cars with booklets lying around and the other with the same flashy cars & booklets but with a help and customer care desk; care to guess which showroom gets the most customers?
Research reveals that chatting has a loyalty effect. "People who have had experience with live chat are more likely to return to, and make repeat purchases from, sites that offer the option!"1
So the next question to ask is how feasible is it to implement a live chat support system on a website. First thing to consider is how much traffic a specific website gets and what time durations for coverage is desired. For example, some might want coverage for 16 hours only on weekdays and other might think they can get the maximum results with 24/7 coverage.
Then comes the choice of either setting up the service independently or involve experts. There may be many cost considerations there; to setup the service independently would entail paying operators by the hour. Plus there would be a need of acquiring live-chat software which would just add even more to the costs. Then there will be whole issue of effectively managing the live chat service; quality control, labor issues, coverage etc. Experience would lead you to the conclusion that self sufficiency is advisable for live chat system that aims to handle not much traffic; or simply as an occasional support for the rare visitor.
Enhanced, display, live chat and product comparisons all pique user interest through interaction and mental stimulation.1
However if what websites are expecting is a smooth flow of visitors, then it might be better to let specialized people handle this facet of the online business. WebGreeter’s Live Chat & Live Support Service can have multiple operators dedicated to monitoring a specific site and pro-actively or passively (whichever is preferred) greeting each and every visitor coming in. The operators would act as employees of the website, in whatever capacity required. (For further details you may go over our
Products and Services page)
What is more is that with 8 years of experience in this field, WebGreeter, Live Chat & Live Support Service, knows exactly what can go wrong and how to avoid it. WebGreeter has the ability to provide seamless coverage 24/7 thanks to contact centers around the globe.
So the only thing to ponder upon would be how much will it cost. What if we told you that we do not charge per hour, or even for every chat that occurs? We only charge for those chats that are business oriented or aim to serve your visitors productively. Our specially designed software solution enables us to record and send transcripts of those chats automatically to you as part our effort to establish transparency and trust.
When it comes to purchasing online, repeat visitors are eight times more likely to click the order button than new visitors; repeat visitors to business-to-consumer e-commerce websites have a conversion rate of 12.61 percent, compared to just 1.55 percent for new visitors!2
Ultimately, after 8 years of being in business, the results are in. We have been effectively & consistently doubling ROI for our customers with minimum errors. Customers return more to sites they are comfortable and familiar with which is exactly what we breed. The online buyer values time more than anyone else. Our Live Chat service listens, responds and delivers to the maximum number of customers with unparalleled efficacy; thanks to our exclusive system of management with the help of our strategically formulated solution “WG Live Chat Software”.