While providing live chat service, we believe, not only the consistency of quality control is crucial but to improvise on the existing quality standards and setting the quality bar even higher is of utmost importance. To reach up to that quality benchmark, our operators are put under an efficient and effective training regime. They are, therefore, fully equipped to avert any possible procedural or troubleshooting challenges. Not only are they trained but tested thoroughly before the actual implementation of live chat on your website.
At
LiveAdmins we nurture our website greeters with training customized to cater to the following:
Live chat support service can be used to answer pre-sales questions, sales questions, or even act as a virtual help
desk. It significantly decreases the number of customer support professionals your company would need
to staff its help desk with. One customer support representative can assist multiple customers at once
thanks to our advanced Live Chat Software
developed in-house to cater to the needs of our clients.
Our clients can consequently rest assure since our motivated live chat operators have the aptitude to deal with all kind of customers and have a virtual first aid kit for when and if any glitch is encountered.
More importantly, through its management features, our live support software exclusively allows YOU as the website owner to monitor the service, view chat transcripts and online interactions and evaluate how the service is being delivered.
“WG Live Chat Software” enables us to do all that and further reduce costs through automated efficacy.
Add a human touch to your website now! Call 1-877-771-6067
Our contact centres are situated around the globe to provide your website visitors with round the clock assistance to assure that you will always be backed by a team committed to monitor and to make smooth customer support certain.
Our live chat operators will:
Act as human (virtual) face of your company for its customer, giving them a personalized feel while delivering the services and holding the customer intact to your company through two-way communication process.
-
Initiate a conversation with your prospects via proactive chat to help retain the impatient visitors by helping them explore your website, make them familiar with your company’s offerings and let them speak out their concerns.
-
Recommend products and services you offer in response to the customer’s present and future requirements.
-
Answer your customer's questions, where faster and accurate responses to the inquiries of your customers will gain their trust and loyalty.
-
Guide your prospect through your website and make them more familiar with your company’s culture just as a tour guide would, whilst giving it a personal touch.
-
Strengthen customer loyalty by delighting your customers with the feedback with regards to their queries and hence making them customer evangelists, thus loyalty would follow suit.
-
Unleash your website’s full business potential in an attempt to satisfy the customer in a manner to improve corporate brand image of your company.
Our live chat agents are duty-bound to:
- Greet your web visitors 24/7 and initiate a conversation in an attempt to solve their queries.>
- Help them stay for longer and help them familiarize with your product offering.
- Generate more leads for you!
- Cut costs of acquiring new customers through automated efficacy, therefore, dealing with more than one customer simultaneously and yet staying focused to each individual’s requirements.
- Use the live connection to a customer to push web pages to their screen, something a phone agent can’t do.
- Improve your Visitor to Customer Conversion Ratio. As wrongly presumed, Conversion Rate Optimization is not about gimmicks; it’s not even about tools. It’s about getting inside the heads of your visitors, understanding them, and then aligning your offerings with their interests.
“Live chat and click-to-call services can increase interactions with customers by up to 20%,” Jupiter Research estimates
Add a human touch to your website now! Call 1-877-771-6067
Salient Features of Our Live Chat Support Service
- Telephone Support - We not only provide our clients with access to their dashboard on WG Live Chat Software but also with the technical support and assistance required to overcome if any problem arises on their website.
- Meaningful Chats History - Provide you with the billable and notable chat history, where our greeters have helped your visitors solve their queries or provided solutions to their problems by offering them an appropriate product offering from your company’s product portfolio.
- E-mail Support -Available for our clients’ Web Visitors. Through ‘sign up’ and ‘contact us’ forms, our greeters can reply to your visitor’s queries via e-mail on your behalf without letting them know that the support is coming from outside your company.
- Live Chat to E-mail Support – Every chat transcript is sent directly to your inbox.
- Live Chat to Phone Support- Instead of turning your web visitor down upon lack of information, our operators may call you to bring your web visitor’s query to your notice, where only you are in a position to provide the required answer to help that customer.
Add a human touch to your website now! Call 1-877-771-6067
Live Chat Solutions
Our live customer support services can be adapted to your business needs. Whether your online business is apparel-retailing, travel, real estate, legal help, education, insurance, auto sales, web hosting or almost anything, our live chat service will improve your customers' trust and loyalty and increase your sales with the help of its services of:
- Sales, Pre-sales, Lead Generation
- Customer Service
- Reception
- Form Filling Help
- Appointment setting
Most retailers use live assistance to boost sales, especially of pricey or complex items that consumers weigh carefully, keeping in mind the complex buying behaviour of customers.
Who can benefit from our live chat support services?
We cater to all businesses, SMEs and MNCs, as the size of the business does matter after all. Websites are not just differentiated on the basis of what industry they serve; the traffic volume and intensity is also something that put their needs apart.
WebGreeter rightly understands how cost effectiveness differs based on the size and scale of the business unit. Hence, we offer tailored solutions for the following category of websites:
- 1. Websites with under 1000 - 2000 unique visitors
- 2. Websites with 2000 - 10,000 unique visitors
- 3. Website with more than 10,000 unique visitors
